When I heard that KQ had embraced technology, I thought it would make my travel life easier. I had stopped flying Kenya Airways because of overbooking and bumbing me off flights and in the process scuttling my plans and causing me monetary loss; and they didn’t care.
But on some routes, you can’t avoid KQ, you are stuck with it and whether you like it or not, I dont think they will change soon, so we have to get on with it.
There is something painfully wrong about missing a flight, except in some of those acts of nature like the volcanic ash and stuff. When it happens to you, it is understandable to want to yell at the airline staff who in most cases are not to blame but the airline itself.
Take Kenya Airways, it is well known that KQ has a penchant for over booking and canceling flights. In their effort to make sure that all flights are full, KQ doesn’t mind inconveniencing traveller.
But what I don’t understand is why Kenya Airways booked me on an 8.10 flight to Kigali this morning, while there is actually no such flight. I learnt this from a passenger who tried to book the flight a month ago but was told there is no such flight; they were stopping the flight from today. So, a bunch of us who were on the 8.10 flight wondered why we booked it or why KQ has it on their schedule anyway.
The funniest thing is that at 5.30 am, I got an sms from KQ, just as I was about to leave, telling me that the flight had been cancelled and that I would be on the 10.50 flight.
So, I religiously came to the airport 2.5 hours before time, even though they say 2 hours before. I am so afraid of KQ overbooking crap that I would do anything to be there on time.
Getting to the airport am told that we cant get on to the flight because the other people who had not left their telephone contacts were at the airport and filled the flight. So, why dint they just let me come and I would not have been in this mess.
I was feeling that KQ had finally embraced technology but it has taken it the other way round; it is using technology to punish passengers. Beware; your day will technically be wasted because your plans are disrupted.
I know Kenya Airways is better than most airlines in Africa and its good to be patriotic but not at the expense of my plans. If it was a natural calamity its ok but human error? KQ can do better.
THe funniest part is that no one will compensate you, cancel your meetings but even the taxi, you have to haggle KQ to reimburse or give you transport back home.
Then this KQ rep said we were to get vouchers worth $150 but now it seems they have reneged; we are getting nothing now. Explanation; flight was cancelled, its not overbooking.